where can i buy fairface washcloths?​

Fairface Washcloths can be purchased at the following online locations:

FairfaceWashcloths.com

FairfaceWashcloths.etsy.com


WHERE CAN I READ PRODUCT REVIEWS ABOUT FAIRFACE™ WASHCLOTHS? 

​​Find out what our happy customers are saying about our washcloths! Read product reviews here on FairfaceWashcloths.com and through our Fairface Washcloths Etsy shop! Want even more reviews? Also see Shannon Sorensen Designs, where Fairface™ Washcloths made their start!


DO YOU OFFER COUPONS?

​Follow us on social media so you don't miss out on coupons or promotions! Also see our Promotions Page and check back periodically for new updates!


WHAT FORMS OF PAYMENT DO YOU ACCEPT? 

We accept credit card payments and Paypal payments through our online retail locations, above. Because we use Paypal to process our credit card transactions, it can be confusing to some who think they have to have a PayPal account or use a Paypal account to purchase.  Credit card payments can be made online even if you do not have a Paypal account.  Simply select "check out with a credit card" and follow the prompts.


We chose Paypal as our credit card processor, to ensure the highest level of security for your online transactions. You do not have to have or use a Paypal account unless you choose to. 


Please note: Fairface™ Washcloths are a product of Shannon Sorensen Designs and will appear on your statement as "SSDESIGNS"


WILL I BE CHARGED SALES TAX?

Washington State residents will be charged applicable sales tax.


WHAT ARE YOUR POLICIES FOR INTERNATIONAL ORDERS ?

International Customers: Payments are accepted in U.S. dollars , which will be converted by Paypal. In the event that there is a problem with your payment, you will be contacted by email. Please note, overseas buyers are responsible for Any & All Customs Fees, Taxes, Charges and Tariffs incurred as a result of this purchase and shipment. Please see note below, if shipping to an international P.O. box. Thank you!


DO YOU SHIP TO P.O. BOXES?

Yes!  Please not, for international orders, the US Postal Service requires us to include your phone number. Please be sure to add your phone number to your order at check-out so your shipment is not delayed.


WHAT HAPPENS AFTER I PLACE MY ORDER?

​Once you submit your order and payment, your order will be processed and prepared for shipment. In general, orders are ready for shipment within 1-3 business days. We make every effort to complete your order as quickly as we can.  Please note: orders are shipped to the address you provide at check-out. Please make sure the ship-to address is correct so it does not delay or hamper your shipment. If packages are sent to the wrong address as a result of your error, we will have to wait & see if the package is re-routed back to us. Only once we have received the original package back in good condition, can we re-ship with an additional postage charge. See below: SHIPPING QUESTIONS>Wrong Address 


shipping questions: what if i don't receive my package? [package wasn't delivered / is lost/ damaged / or stolen]

In the rare occasion that you do not receive your package within a normal time frame (within 10 days) contact us immediately for the best outcome. We require 2-4 weeks or more to research a package and often within that time frame it is found and delivered. You may need to assist in helping to investigate the whereabouts of your package. Refunds and/or replacements are not guaranteed and are reviewed on a case-by-case basis only. 

See specific shipping issues below:
LOST
If it has been at least 10 or more days (Domestic) and your package still hasn't arrived,  check the USPS tracking status and contact us. Once we verify that your ship-to address was correct, we will assume your package may be lost and will launch an investigation with USPS. Depending on the USPS package status, you may need to visit your local post office to inquire about the package.  We require 2-4 weeks or more to investigate a lost package. *see also other shipping issues, below

WRONG ADDRESS
We ship to the address you provide in the payment check-out process. If you have not received your package and we verify you entered the wrong ship-to address, unfortunately, we have to wait and hope your package will be returned to us. Only once your package has been received back with us in good condition, we can re-ship your items with an additional shipping fee. 

TRACKING SHOWS "DELIVERED" BUT NOT RECEIVED
If USPS tracking shows your package as "Delivered" but you haven't received it, you may need to inquire with your local post office and file an investigation. Once an item is declared "delivered", unfortunately, there is not a lot we can do on our end since the contract of shipment has been confirmed.  

 
*Before you contact your post office, try these steps:

  • Double-check your mail box to make sure it's not stuck in the back & check with anyone who may have gotten your mail without your knowledge.

  • Check with neighbors to see if your package was mis-delivered.

  • If you share a community mail area, make sure your package hasn't been left in a package holding area AND you may want to post a lost package notice in your mail area.
  • If you still haven't found your package, Go to your local post office with your tracking number. They will be able to look into who the carrier was, and check the truck and local office to see if your package has been misplaced. It may also have been mis-scanned and will be delivered in the near future. You may also want to file a missing package inquiry online at USPS.com. We're happy to help with details, as we will also be submitting a package inquiry.  Unfortunately, since we do not insure all packages, those marked as "delivered" are not eligible for refunds.


*If your local post office verifies it has been delivered, it may have been stolen and you will need to file a theft claim with the post office and with the police. See STOLEN, below


STOLEN
When making your purchase, it is your responsibility to have your package shipped to a safe and secure location. If your package is marked "delivered" by USPS and was left in an area outside a secured mailbox, and stolen, it will unfortunately not be eligible for a refund or replacement.  You will need to file a theft report with the post office and police. If you need additional information from us to help you with your claim, please contact us. 

DAMAGED
If your package arrives damaged, contact USPS immediately and file a damaged package claim with them. Make sure to take photos of the package as it was received to verify the damage. If you need additional information from us to help you with your claim, please contact us. Replacements may be eligible on a case-by-case basis.



DO WEEKENDS COUNT AS A BUSINESS DAY?

Business days are considered Monday through Friday during regular business hours. We also honor major national holidays. Because we value you, our customers, we will do our best to accommodate special requests and respond to email inquiries when able, after hours and on weekends. 


DO YOU TAKE RETURNS?

​All orders are considered final, as Fairface™ Washcloths are a hygiene product and cannot be returned or refunded. In the rare case that you are not happy with your product, please contact us.


WHAT'S THE BEST WAY TO USE FAIRFACE™ WASHCLOTHS ?​

  • Choose a mild, gentle, soap-free cleanser for sensitive skin. Harsh chemicals and ingredients can cause irritation and reddening of sensitive skin.

  • Use a fresh, clean Fairface™  Washcloth for each face wash, a vital part of keeping skin clearer. Re-using washcloths can transfer bacteria, which can lead to break-outs.

  • Wash gently. There is no need to scrub. Fairface™ Washcloths' soothing, smooth flannel provides necessary, gentle exfoliation of dead skin cells, without the irritation of harsh textures.  

  • After use, it is important to hang to dry completely and follow product care instructions (see below).


WHAT'S THE BEST WAY TO CARE FOR MY FAIRFACE™ WASHCLOTHS ?​

Fairface™ Washcloths are made with the finest, highest-quality fabrics. In order to maintain their integrity and softness, follow these care instructions:


  • Use a mild, non-irritating, perfume / dye-free laundry detergent for sensitive skin. If you choose to use a fabric softener, make sure it is also hypoallergenic.

  • Wash and dry washcloths on your machine's coolest settings. Hot water washing and hot machine drying will break down the delicate fabric fibers and cause cloths to stiffen and lose their softness.

  • It's also a good idea to wash your Fairface™ Washcloths either alone or with like fabrics to avoid abrasive contact with zippers, buttons, etc.​​



are FAIRFACE™ WASHCLOTHS  suitable FOR ALL SKIN TYPES & CONDITIONS?

Fairface™ Washcloths have brought soothing relief to those with a variety of *sensitive skin conditions. Our washcloths and face cloths are also loved by those who do not have sensitive skin, but who enjoy a luxury skin care face cloth. 

*Sensitive Skin Conditions Disclaimer: we work hard to make our washcloths and face cloths suitable for sensitive skin conditions and have received feedback from many happy customers who have experienced positive results from our cloths. Please be advised, however, that because sensitive skin conditions vary and are unique to each person, there may be certain sensitive skin conditions that may not be suitable for our cloths.  


Frequently asked questions


If you have a question that is not covered in this section, please contact us. *This page is updated periodically, so please check back for updated information.

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FAIRFACE™ WASHCLOTHS TERMS AND CONDITIONS

  •  Fairface™ Washcloths are a Trade Marked product & are not to be re-branded & re-sold under any    other name.
  •  Fairface™ Washcloths are not to be re-sold for individual sale unless with expressed permission & contracted with Shannon Sorensen Designs.
  •  With our expressed permission, Fairface™ Washcloths can be bundled and sold with your product as long as they are not sold individually for profit. Please contact us for more information.
  •  Any unlawful or misuse of Fairface™ Washcloths will be punishable by law. 


© Shannon Sorensen Designs  © FairfaceWashcloths

feel free to CONTACT US WITH ANY ADDITIONAL QUESTIONS